30 September 2022
colonial first state
Dear client
In light of the recent Optus data breach, we are writing to advise you of the actions Colonial First State (CFS) is taking to ensure your data is protected.
We have heightened our ID theft monitoring
  • We are constantly monitoring for any customer information that may have been compromised through a data breach.
  • When you call our customer service line, we have introduced an additional security question that will require you to provide your unique CFS account number.
We are protecting your data by:
  • ensuring sensitive data is stored and transmitted in an encrypted form
  • using firewalls, intrusion detection systems and virus scanning tools
  • securing networks or using encryption when we transfer data
What to do if you’re concerned your identity may have been compromised
  • Log into FirstNet to update your password.
  • You can contact us on 13 13 36, Monday to Friday, 8:30am-6pm, Sydney time.
  • IDCare is an independent organisation that provides free support to individuals impacted by scams or fraud. You can contact IDCARE by calling 1800 595 160.
  • You may also want to contact reputable sources such as ACSCMoneysmart and the Office of the Australian Information Commissioner, which outline additional steps you can take to limit the risk of fraud.
  • Sign up for credit monitoring services with an accredited credit bureau.
You can find additional advice on staying safe online on the CFS website at
Yours sincerely,

Colonial First State


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